Team Lead - Technical Support Engineer US
- Department
- Support
- Location
- Remote
- Seniority
- Team Lead
The Team Lead - Technical Support Engineer (US) at Aidoc leads a team responsible for advanced troubleshooting of healthcare AI software used in clinical radiology workflows. This hands-on role includes driving root-cause analysis of critical incidents, setting technical case standards, and collaborating closely with Engineering, Product, and Clinical teams. The role focuses on managing team performance, coaching engineers, and ensuring customer issues lead to platform and process improvements.
Related roles
Sonder
Sydney
Support Coordinator
Support
This position as a Support Coordinator acts as the primary contact for members requiring assistance related to mental health, wellbeing, and physical safety. The role involves managing and coordinating emergency and non-emergency cases using specialized communication tools, collaborating with nurses and psychologists for case escalation, and occasionally interacting with external parties. Working on a rotating 24/7 roster, the coordinator ensures members receive prompt, appropriate support while contributing input to improve operational procedures.
- Healthtech
- Impact
Mable
Engineering Team Lead
Engineering
As an Engineering Team Lead for Mable’s Platform team, this role involves leading a cross-functional squad to develop robust, high-quality solutions that support critical business processes. The lead works closely with design, data, and product teams to understand challenges and deliver technology that advances care and support services. The focus is on technical leadership, problem-solving, and fostering strong collaboration to enable effective outcomes in a dynamic environment.
- Healthtech
Fortiro
Melbourne
Technical Support Engineer (L2)
Engineering
The Technical Support Engineer (L2) in Melbourne supports a fintech platform used by banks for fraud detection by managing and resolving platform alerts during scheduled shifts. The role requires investigating issues using cloud monitoring tools, executing runbooks, escalating incidents as needed, and collaborating with other engineers to improve alert handling and automation processes.
- Fintech
- SaaS