Senior Customer Support Engineer (L3)
- Department
- Customer
- Location
- Melbourne
- Workplace
- On-site
- Seniority
- Senior
The Senior Customer Support Engineer (L3) in Melbourne troubleshoots and resolves advanced technical issues escalated beyond standard support capabilities. Responsibilities include performing in-depth analyses of logs, API interactions, data patterns, and configurations to identify root causes and separate configuration or integration problems from product defects. The engineer applies approved fixes, develops workarounds, advises customers on best practices for platform use, and serves as the technical escalation point to limit Engineering escalations to critical product issues. Additionally, this role contributes to product improvements, documentation, and customer adoption of technical solutions.
More at Fortiro
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- Fintech
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