Senior Customer Success Manager
- Department
- Customer
- Location
- Sydney
- Workplace
- On-site
- Seniority
- Senior
As a Senior Customer Success Manager based in Sydney, you will manage the company’s most complex and highest-value enterprise accounts, acting as a trusted advisor to senior stakeholders. The role involves building deep knowledge of customer goals and success metrics, developing clear success plans, and ensuring ongoing adoption and value realization of the platform. You'll engage regularly with operational and executive teams, proactively monitor customer health to mitigate risks or identify growth opportunities, and coordinate with Sales, Product, and Engineering teams to support renewals and expansions. This position also includes mentoring other team members and establishing best practices within the Customer Success team.
More at Fortiro
Fortiro
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- Fintech
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- Fintech
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- Fintech
- SaaS
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