Head of Customer Operations

Department: Operations
Location: Sydney
Seniority: Head

The Head of Customer Operations in Sydney leads a team handling all critical customer interactions throughout the loan process, including escalation management and sensitive decision-making. This role is responsible for making real-time decisions on complex cases, improving processes based on customer feedback, and collaborating with product and engineering teams to implement systemic solutions that reduce recurring issues. It is a hands-on leadership role requiring both direct customer engagement and strategic process improvement to ensure the company scales effectively while maintaining high customer satisfaction.

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