Contact Centre Manager
- Department
- Contact Centre
- Location
- Sydney
- Workplace
- On-site
The Contact Centre Manager oversees daily operations of the HomeMade contact centre team to ensure excellent service delivery. They work closely with the Head of Operations and other stakeholders to enhance processes, policies, and the overall customer experience. This role requires using data insights, advocating for customers, and leading the team to meet high-quality, customer-focused goals.
More at Mable
Mable
Sydney
Business and Process Analyst
Project Management
As a Business and Process Analyst located in Sydney, you will lead requirements gathering and support delivery planning for initiatives aimed at improving aged care services. This role involves analyzing business processes, working with stakeholders to prioritize improvements, and helping to implement changes that empower older Australians to live independently.
- Healthtech
Mable
Clinical Nurse
Clinical
The Clinical Nurse role within HomeMade involves providing telehealth support to older adults living independently. The nurse assesses clinical concerns remotely, offering expert guidance to ensure safety and wellbeing while empowering clients to manage their care plans.
- Healthtech
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CRM Specialist - Engagement and Adoption
Engagement & Retention
The CRM Specialist in Engagement and Adoption is responsible for creating and optimizing automated customer lifecycle journeys to enhance engagement, growth, and retention. They utilize customer data and behavioral triggers to deliver personalized communications across multiple channels. This role collaborates with Product, Marketing, and Data teams to measure and improve customer journey effectiveness.
- Healthtech
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